What is Online Pay?
Online Pay is Nevada Power's name for its service that allows you to view
and pay your power bill online. We have partnered with Checkfree, the company
that provides this service. This service is also known as E-Bill by Checkfree.
Note: If you are a Nevada Power customer you should go through the Nevada
Power web site to sign up for CheckFree. If you are a Sierra Pacific Power
customer in Nevada you should go through the Sierra
Pacific Power web page to sign up for CheckFree.
If you prefer, you may sign-up at your own online banking website to view and
pay your power bill online. Links to signing up at these online banking websites
may be found at:
https://mycheckfree.com/
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What happens after I register?
If you enrolled with Checkfree, you will receive a notification
in your mailbox on their web site.
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I can't find my Nevada Power account number.
Your Nevada Power account number is the nineteen-digit number located in
the upper right hand corner of your power bill. When you enroll in Online Pay, enter the number without hyphens or spaces.
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What is a bank transit routing number?
The bank transit routing number is the first nine digits at the bottom left
corner of your personal check. It is used to identify your financial institution.
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When do I stop paying my bill by check?
You can stop paying your bill by check when you stop receiving it in the mail
and you can view it online.
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Is all my information secure and private?
Checkfree uses the latest technology to protect your personal financial information.
They secure their web sites using SSL encryption. This ensures that your account
numbers and personal data are never sent over the Internet unencrypted and therefore
cannot be read by third party viewers. They also require a User ID and password
to access your account. You can learn more about CheckFree's
Privacy and Security policies here.
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How much does this service cost?
Nevada Power and Checkfree do not charge a fee for using this service. However,
if you enroll through your financial institution or another web portal, they
may have a service charge.
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Will I still receive my power bill in the mail?
After enrolling, you may receive one more power bill through the mail. After
that, your bills will only be available to you online.
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What happens to my bill if I go on vacation?
You can schedule your bill payment in advance, so it will be paid automatically
on the day you select. You can also access your account from any Internet connection.
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How do I enroll?
You can enroll in Online Pay through the Checkfree web site or through your
bank, credit union, or portal site.
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How do I end my participation in Online Pay?
If you decide to cancel your enrollment in Online Pay, you must do so through
the web site you used to enroll whether it was your financial institution site
or the Checkfree site. You may also contact Nevada Power to cancel participation
in this service.
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I have multiple accounts with Nevada Power. Do I have
to enroll each account or can they all be consolidated?
Yes, each account must be enrolled in the program individually.
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When will Nevada Power show a record of my payment?
Nevada Power will receive your payment on the date you schedule it to be paid.
Checkfree requires that you schedule payment four days prior to the date you
want it paid.
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When will I be able to view and pay my power bill on the
Internet?
You can view your bill at the same time of the month that you would have normally
received it in the mail or when Checkfree sends you an email notifying you that
you have a bill. Even with Online Pay, you remain on the same billing cycle.
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What if I am already enrolled in Electric Check?
If you are enrolled in Nevada Power's Electric Check program (automatic deduction
of payment from specified bank account), you can still participate in Online
Pay. However, you will not schedule your payments through Online Pay. You will
simply view your power bill online. Your payments will continue to be automatically
deducted from your bank account on the due date.
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I received a message stating that Nevada Power was unable
to set up my account for Online Pay. Why?
All active residential and most commercial customers are eligible to participate
in Online Pay. There are a number of reasons why your account may have been
deemed ineligible. Some reasons might be an invalid account number, last name,
or service address. If any of these are the reason your account was denied,
wait five working days and try to re-enroll. If you are still having problems,
call our customer service representatives at 702-367-5555, and they will help
you.
If you have two returned checks on your account in the last twelve months
you cannot enroll with Online Pay. Also, accounts on Summary Billing are not
eligible for Online Pay.
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When will my account be active on Online Pay?
There may be a one-month delay between the time you enroll and the time you
start receiving your bill electronically.
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Who do I call if I have questions about Online
Pay?
If you have questions about your Nevada Power bill, our customer service representatives
can assist you at 702-367-5555. If you have questions about your Online Pay
account (for example, if you lose your password) call the bank, credit union,
or other financial institution where you enrolled. They will answer your questions
regarding scheduling a payment, lost payments, web site support, and web site
availability. If you enrolled through Checkfree: 800-564-9184
Contact Information
If you have questions about your Nevada Power bill, contact our customer service
department at 702-367-5555.
If you are having difficulty enrolling, or would like more information about
Checkfree, you can contact them directly at the following numbers:
Checkfree: 800-564-9184
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